FAQs

What is the return/exchange policy? (In store purchases)

All items (excluding vintage) can be returned to the Tall Birches store within 15 days of original purchase for a full refund. Item(s) MUST be in original condition with tags/packaging attached and not tampered with.

If you are not happy with your item and wish to exchange it, you have 30 days from original purchase date. Information above stands for item condition. This policy is firm.

What is the return/exchange policy? (Online purchases)

As said above, you have 15 days to refund/30 days to exchange the item. However, the policy begins from the date the item is received/shipment has been completed. Condition of the item must be the same as above in order for refund or exchange to be processed.

Is anything final sale?

All vintage clothing is final sale. This policy is firm. Because vintage clothing is second hand and pre-loved, what you see is what you get. Treat vintage clothing like new and it will last forever!

Does Tall Birches ship internationally?

Unfortunately at this time, Tall Birches does not ship outside of Canada. We are just settling in as a new business and eventually will get this in motion. Keep your eye out for future updates!